MICRODUCK / PRE-ORDER
Pre-order & refunds.
A clear summary of what you pay now, what remains due before dispatch, expected timing, cancellation and support if there is a problem.
What the payment covers
Checkout collects the MD-01 robot deposit together with the full price of any optional packs selected. The remaining robot balance is requested only after the dispatch origin and expected shipping window have been confirmed. Orders containing packs only are paid in full at checkout.
Timing and changes
We confirm the production batch and expected dispatch period by email after the reservation is placed. If the schedule changes or fulfilment cannot continue, we will contact the customer with the available choices before requesting the remaining robot balance.
Payment security
Enter card information only in the secure payment fields shown at checkout. The active payment gateway handles those details. Never include a card number, security code, password or account credential in the contact form.
Questions
For questions about an existing order, delivery or pre-order timing, use the Order Support contact form.
Order limit
One order may contain one MD-01 robot and up to two different optional packs, limited to one unit of each pack. The available options are Charger Pack, Developer Pack and Accessory Pack. The robot may also be reserved without a pack.
Current fulfilment details
Delivery target and transit
Initial Microduck deliveries are currently planned before Christmas 2026. After dispatch, transit is generally expected to take 3-8 days, depending on the destination and carrier conditions.
Balance payment
The remaining robot balance is paid separately before dispatch and is not charged automatically. Order Support can provide a balance statement showing the merchandise total, payments already received and the amount still due.
Cancellation and refund
A pre-order may be cancelled before it is handed to the carrier. Payments collected for that order, including delivery charges already paid, will be returned to the original payment method without a cancellation fee. The payment provider controls how long the refund takes to appear.
Delay or shortage handling
If the dispatch estimate changes, we will send the revised timing and available options. Before dispatch, the customer may keep the order or cancel it. If the order cannot be fulfilled, collected payments will be refunded.
MD-01 payment example: the robot price is $399. The payment due now is $119 before any additional tax or delivery charge, and the $280 robot balance is due before dispatch. Optional packs are charged at their full listed price with the first payment. Checkout displays the exact amount due.
Problems after delivery
Tell us about the problem
If an item is faulty, damaged during transit or different from the item ordered, contact Order Support with the order number and a description. Photos or video may help us evaluate the issue.
Returns and refunds for problem items
For a confirmed product fault, delivery damage or incorrect item, the customer may request a return and refund. When a return is required, we provide the correct return address and cover reasonable return shipping costs. Approved refunds return the amount collected for the affected goods and applicable tax. A full-order refund also includes standard delivery charges. No restocking fee is charged for these problem-item returns.
Change of mind and your rights
The problem-item policy does not create an additional voluntary change-of-mind return promise. It does not restrict any cancellation, withdrawal, refund or product-conformity rights provided by applicable law or the terms already attached to the order.
The separate right to cancel a pre-order before carrier handover and receive a refund remains available.